Respect for product freshness, storage conditions…at every step of the supply chain, across all our sites, the Quality Division applies consistent and standardized control criteria.
The division is spread over all the sites, in Moroccoand Europe. It has 70 members of staff (60 inMorocco and10 inEurope).
In compliance with EU regulation 178/2002, the reliability of information available about products is ensured by a systematic, standardised and controlled process of recording data.
in 2012, the Quality Division initiated a service performance rate monitoring programme designed to objectively evaluate, for every client, Azura’s capacity to meet customer expectations in two specific areas :
the quantity of products delivered (the initial order is compared with the actual delivery) and the quality of the product (measured by the proportion of the delivery accepted by the customer as being of the expected quality).
The primary objective of this programme is obviously to continue improving our service performance rates.